X Assign an Agent to a Call Center Queue

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Navigate to the 'Call Centers' Section of OSSmosis 5

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Click on 'Manage' under Queue Management

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Click on 'Manage' under Call Center Queues

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Search for the queue at the top the narrow down the list of call center queues

After locating the queue to which you want to assign the agent. Click on the 3 dots on the right hand side.

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Click on 'Agent Staffing' from the dropdown

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Click the orange circle in the bottom right corner and then select 'Add Agents'

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Search for the agent to assign to the queue and check the box next to their name. 

Then click 'Save'

The agent is now assigned to the queue.