X Defining Operating Hours in XCS

Step-by-step guide

1. • Defining the Contact Center's Operational Time:
     You define the Contact Center's operating times in the Operational Time section. A contact center's operational times are defined for every day of the week
     (undefined days will be treated as days in which the contact center is inoperative).

1. 1. 

      To define the contact center's operational times:

      1.    Mouse-over the Operational Time title bar to activate it.

      2.    Click the paper icon for NEW to open a new operational time panel. Each panel opened allows you to define different operating hours for specific days of the week.

      3.    Select the time the contact center opens and the time it closes (From – To).

      4.    Select the relevant days the contact center operates.

      
      
      

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