Before sending the email you should review / update:
- Supervisor URL based on platform
Copy everything below this line and paste into email
The Supervisor client is a web-based application for those leaders with direct responsibility for the agents and queues. Here are the resources you need to share with them to get started.
Supervisor Client
- https://webapp-xsp.voip.evolveip.net/callcenter (B&C platform)
- https://voip.evolveip.net/callcenter (A platform)
- Supervisors will sign in via the Application username & Application password from your install sheet
- The above URL should be saved as a favorite, bookmark or shortcut on the desktop
- Supervisor is best run in Chrome or Firefox
- Anyone who will use both Unity Agent and Supervisor should read this
Support Documents & Training Videos
- Supervisor Quick Reference Guide with Six Steps for New Supervisors
- Supervisor User Guide
- Supervisor Quick Tip video
- Supervisor Reporting