Product CategoryCall Center
Product FamilyDashboard
Trouble TypeReloading Dashboard
Support TierTriage, Tier1
Last Updated

 


This is for Dashboards with a url like https://dashboard-02.evolveip.net/DashboardNameHere

Launch the Dashboard Access Editor and Server Manager from the ClearLogin Hub

URL: https://evolveip.clearlogin.com/dashboard



Search for the client name or Enterprise ID to narrow down the list.



Click on 'Reload' under the commands column


Dashboard's reload automatically at midnight local time for every customer who has a dashboard. Reloading the dashboard should only be done during normal business hours if the customer stats that the statistics are not refreshing automatically, or if an user seat's name was changed and the 'old' agent's name is still appearing on the dashboard.

Before clicking the red 'Reload Dashboard' button you must type or paste the Dashboard Name in the text box.

Note: Reloading the dashboard will caused all statistics displayed on the customers dashboard to reset to zero. (Reports can still be ran to gather the queue and agent statistics from web supervisor portal)



If the issue was with a user's information and the reboot did not work, confirm that their information is correct in OSSmossis 5. 

If the issues persist beyond this, please escalate.