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This is to be used when a customer reports that queue's or agents on our internally developed Dashboard are not updating stats (Showing 0s, not calculating data, etc)

URL: http://noctrnal.evolveip.net/DashboardSubscriptionStatus/

XTIUM Knowledge Base > X Dashboard Subscription Repair Tool > image2015-8-5 11:2:55.png

Please use the drop down to select the appropriate Dashboard

XTIUM Knowledge Base > X Dashboard Subscription Repair Tool > image2015-8-5 11:3:32.png

If agent states are reflecting incorrectly, put in their Broadsoft ID of the agent showing wrong and re-subscribe (IE: 6102300830 or User@Cardionet.com)
If the queue is showing all 0’s, enter the CC- ID for the call center to re-subscribe (Example cc-0001005437-CarrierCallCenter)

Click View

XTIUM Knowledge Base > X Dashboard Subscription Repair Tool > image2015-8-5 11:18:34.png

You should see 3 green OK's if everything is working properly. If you do not, click "Fix" and 3 should appear.