Description
XCS Reports allow Supervisors to run reports on the contact center Business Processes and Agents. Supervisors can run ad-hoc reports on historical data or set up automated scheduled reports.
(UPDATE SCREENSHOT)
Live Webinar Training
Please join us on one of our regularly scheduled webinar trainings conducted by an XTIUM Training Specialist. This public training session will cover a standard agenda for the applicable topic and product(s), while also allowing for Q&A. Our public training sessions are free to attend for all XTIUM clients.
Follow the link below to register for an upcoming public training session for this topic. From there, choose the scheduled date and time you wish to attend and fill out the registration form. After completing your registration, you will receive an email with the training session details.
CLICK HERE TO REGISTER FOR XCS REPORTS TRAINING
On-Demand Training
e-Learning training courses can be found in the XTIUM Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all XTIUM clients and accessible via the XTIUM Client Training Center.
Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your XTIUM Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@xtium.com to register your organization in the LMS.
XCS Reports Training
Documentation
XCS Reports Scheduler - Quick Reference Guide (UPDATE)
XCS Reports - User Guide (UPDATE)
XCS Reports - Core Reports (UPDATE)
Do you have a training related question? Email us at training@xtium.com
We will respond within 24 hours on normal business days.