In order for the agents to see the call center queue statistics that they are assigned to in the Unity Agent client, the end user needs to input the queue's 'Supervisor' password for each queue or as the default password if all queues have the same supervisor password.


If the end user or the supervisor/admin does not know the current queue password, the following steps will allow one to reset it so the end user can input it within the Unity Agent client


Go to the queue the agent is assigned to in OSSmosis 5

Type in a new 'supervisor password'


Click the orange circle in the bottom right corner and then click 'save'


Have the end user go into the Unity Agent Settings pane

Settings > Call Centers

If a queue has a valid 'supervisor' password it will have a green check mark, if the password is invalid it will have ared X. If no password has been established it will have a grey line.

Have the agent right-click the queue and set the 'supervisor password'

then click 'OK' at the bottom