Product CategoryCall Center
Product FamilyUnity
Trouble TypeUnity Agent Will Not Authenticate
Support TierTriage
Last Updated07/13/2018


Verify that the Broadsoft ID and application password are valid via the Personal Portal

URL: https://xtium.my-cloud-manager.com/PersonalPortal/login.jsp


Check the vendor's Portal to confirm the user's license is assigned correctly

URL: https://portal.unityclient.com/Portal.aspx


Have the end user verify that the Unity Agent application has the correct Server Address'

A-Platform

www.voip.evolveip.net

B/C/D-Platform

www-b.voip.evolveip.net