Description
The Call Center Supervisor client is designed to support the needs of call center supervisors in any environment. It supports agent monitoring, queue management, real-time and historical reporting, and other features required in call centers. Supervisors can also use this application for their own call handling needs.
On-Demand Training
e-Learning training courses can be found in the XTIUM Client Training Center, our Learning Management System (LMS) designed specifically for our clients and their training needs. Our on-demand training is free for all XTIUM clients and accessible via the XTIUM Client Training Center.
Follow the link below to enroll in a specific on-demand training course. You will be prompted to login with your XTIUM Client Training Center credentials. If you do not have credentials, please ask your administrator to contact training@xtium.com to register your organization in the LMS.
BroadWorks Call Center Supervisor Training
Documentation
BroadWorks Supervisor - Quick Reference Guide (UPDATE)
BroadWorks Supervisor - User Guide (UPDATE)
BroadWorks Supervisor Reports - Quick Reference Guide (UPDATE)
BroadWorks Supervisor Reports - User Guide (UPDATE)
BroadWorks Supervisor Wallboard - User Guide (UPDATE)
Return to BroadWorks Call Center Training Page
Return to Training Resources Page
Do you have a training related question? Email us at training@xtium.com
We will respond within 24 hours on normal business days.