| Product Category | Call Center |
|---|---|
| Product Family | Agent |
| Trouble Type | Add/Remove an agent license |
| Support Tier | Triage |
| Last Updated | 06/27/18 |
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Navigate to user page in O5
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Goto the 'User Features' section
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Check the box next to the appropriate call center license
Call Center - Basic
Call Center - Standard
Call Center - Premium
The agent license type depends on the type of call center queue that customer has
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