OSSmosis Adding/Removing a license
Unity Agent and Desktop licenses can be assigned to a user in OSSmosis under their 'Services page'
Unity Agent
Unity Agent is a Microsoft® Windows® based application that enhances the Call Center Agent experience. Featuring an intuitive icon based presence interface, Unity Agent provides point and click call control, ACD State functions (login/logout/unavailable/wrap up, etc), near real time statistics, imbedded chat and presence. This agent based application complements Standard or Premium Call Center Agents.
Websites:
Vendor Website: http://www.kakaposystems.com/
Internal Unity Licensing Portal: https://portal.unityclient.com/Portal.aspx
Application Download Links:
Unity
Unity
OLDER VERSIONS
Windows:
Unity Call Center Agent: https://drive.google.com/open?id=0B-DEroQRuwsVc1M2X21sQ0JrYUE
Unity Desktop: https://drive.google.com/open?id=0B-DEroQRuwsVc1M2X21sQ0JrYUE
Mac OS X:
Unity Desktop: https://portal.unityclient.com/UpdateFiles/UnityDesktop.zip
Unity Agent: https://portal.unityclient.com/UpdateFiles/UnityAgent.zip
Manuals/Documentation:
Unity Agent User Guide PDF: http://support.evolveip.net/wp-content/uploads/2016/02/Unity-Agent-User-Guide.pdf
Technical Aspects of using Unity:
Unity Agent application requires a license to use, and the Broadworks Call Center Premium Agent license to be assigned to queue(s)
Unity Agent uses the users Broadsoft ID+@voip.evolveip.net or their domain for authentication.
The password is the users 'Application/Personal Portal/Toolbar' password.
The application is platform specific (Broadsoft A, B/C)
A-Platform customers will need to verify their server address = www.voip.evolveip.net
B/C-Platform customers will need to verify their server address = www-b.voip.evolveip.net
