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changes.mady.by.user Lisa Brown

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changes.mady.by.user Pete Eisengrein

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We are excited to announce that the XTIUM Contact Suite (XCS) v2025.4 release will be available on April 27, 2025.

New

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Features

  1. XCS Setup - Multi Language Prompt - Once the 'Play All Languages' option is checked in all prompt-based activities, the IVR will play all languages with populated prompts instead of playing the selected language in a set Language prior activity. Note that the Wizard default IVR flows will be generated with this new option for multi-language organizations. See screenshot (Image01) with an example of a Simple Play activity configured with 'Play all Languages'.
  2. eWallboard - Queued Interactions Histogram Card UI improvement to support numerous BPs. See screenshot (Image02).
  3. eSupervisor - Show Stats When Idle Setting - will not return to Dashboard tab when the timer elapses.
  4. eAgent - Active interaction - Add hold timer. See screenshot (Image03).
  5. eAgent - Remove closed interactions from UI for advanced load allowance.
  6. Supervisor - Limit campaign records to 100K.
  7. SETUP - Flow variables / Interaction variables / DRD - change to case insensitive (Example: 'Time' and 'Time' are not allowed).
  8. Perform the Callback Preview message transcription in the background on the Voice Recorder activity to avoid IVR delays.

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