Report 5.03 - Business Process Callback Performance Report

Summary results for Callbacks broken out annually, monthly, daily, hourly, and 10 min intervals and Callback Requested, Processed, Avg. Handle Time, Max Handle Time, Successful Callbacks, Failed Callbacks, Purged, Rescheduled details


Parameters:

  • Customer Database – source database
  • Time Zone - customer’s time zone by Default
  • Manual Start Date
  • Manual End Date
  • Period - Choices are Custom, Last Hour, Today, Yesterday, Last Week, This Month, Last month, Last Year, This Year, Last 7, 14, 21 or 30 Days
  • Display Language
  • Calculated Start Period
  • Calculated End Period
  • Main Table Accumulated By – group field for the main section
  • Business Process – multi-value parameter
  • Sub Table Accumulated By – group field for the sub section
  • Enable Pagination


Fields:

  • Main Time Slice – Date
  • Sub Time Slice – Time
  • Business Process Name
  • Callback Processed – count of processed callbacks
  • Callback Requested – count of requested callbacks
  • Callback Average Handling Time – average duration of callbacks
  • Callback Max Handling Time – max duration of callbacks
  • Total Success – total number of successful callbacks
  • % Callback Successful – percent of successful callbacks
  • Total Failed – total number failed callbacks
  • % Callback Failed – percent of failed callback
  • Total Purged – total number of callbacks that were purged (deleted)
  • Total Rescheduled – total number of callbacks that were scheduled