Label this article with the "techlibrary" label

This template is perfect for brief how-to articles or articles that don't require images

Overview

This is where you'll very simply describe the process that you will be covering, why the process is necessary, who it's for, etc.

Troubleshooting

1. Define scope and history 
   1. Is this a new user? 
   2. When did your login stop working? 
   3. Any prior tickets or changes to the account recently? 
2. Data Collection and Troubleshooting 
   1. What app is the user attempting to log into? 
      1. Agent 
      2. Supervisor 
      3. Manager
      4. Setup
      5. Reporting
   2. What errors are you getting? 
      1. Provide screenshots if possible 
   3. Obtain user credentials being used or permission to reset credentials for testing
      1. Try logging in as a customer 
      2. Are you receiving the same errors? 
3. Escalation to Support Center 
   1. Note the history and scope 
   2. Note app involved 
   3. Note user credentials if collected 
   4. Note any errors 

Summary (optional)

This is where you'll wrap up your article, including any final thoughts, links to additional pages that may assist, etc.