We are excited to announce that the XTIUM Contact Suite (XCS) v2025.4 release will be available on April 27, 2025.

New Features

  1. XCS Setup - Multi Language Prompt - Once the 'Play All Languages' option is checked in all prompt-based activities, the IVR will play all languages with populated prompts instead of playing the selected language in a set Language prior activity. Note that the Wizard default IVR flows will be generated with this new option for multi-language organizations. See screenshot (Image01) with an example of a Simple Play activity configured with 'Play all Languages'.
  2. eWallboard - Queued Interactions Histogram Card UI improvement to support numerous BPs. See screenshot (Image02).
  3. eSupervisor - Show Stats When Idle Setting - will not return to Dashboard tab when the timer elapses.
  4. eAgent - Active interaction - Add hold timer. See screenshot (Image03).
  5. eAgent - Remove closed interactions from UI for advanced load allowance.
  6. Supervisor - Limit campaign records to 100K.
  7. SETUP - Flow variables / Interaction variables / DRD - change to case insensitive (Example: 'Time' and 'Time' are not allowed).
  8. Perform the Callback Preview message transcription in the background on the Voice Recorder activity to avoid IVR delays.

Bugs Fix


1.    Supervisor - Unable to upload a new list when 'Exclude Invalid Fields' is checked.
2.    eAgent - Unable to initiate an interaction from the CRM Data tab for a contact with a long URI. A hunt group URI as an example.
3.    eAgent - Some elements are missing in an active interaction window.
4.    eAgent - Agent Actions are missing in some cases.
5.    eAgent - Show Interaction Details section regardless of "CRM Enabled" setting on SETUP.
6.    eAgent - Interaction Details disappears after Light Deploy.
7.    Supervisor - Play and Download fails for international origins of recorded calls.
8.    SETUP - Deleted multiple agents, resulting in a null reference error.

New Features and Improvements Examples


Image01 – ‘Play All Languages’ option:


 
Image02 – eWallboard – Queued Interactions:


 
Image03 – eAgent Hold Timer:


 

What do you need to know?


1.    Any changes made to your environment must be fully deployed via Setup before the upgrade, and previously deployed versions will no longer be available after the upgrade.
2.    If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
3.    Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.
4.    For more details about the steps each customer can take after the release, see the Post-Release Testing.