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How to Launch the XTIUM Contact Supervisor Client
How to Create and Upload a New Campaign
How to Use Supervisor Commands for QA Activities
How to Trace and Manage Campaign’s Performance
How to Reset Agent’s Password
How to Manage Delegated Interactions
How to Add a New Agent
How to Change an Agent’s Account Name
How to Define Operating Hours for Special Dates
How to Manage Disposition Codes List
How to Manage Agent’s Phone Book
How to Manage Agent Account Parameters
How to Handle Incoming Calls
How to Use Advanced Agent Commands
How to Make Outbound Calls
How to Launch the Agent Console
How to Handle Outbound Campaign Interactions
