We are excited to announce that the XTIUM Contact Suite (XCS) v2025.9 release will be available on Sep 14, 2025.

 

Bug Fixes

  1. Agent App CRM monitor - Cannot delete the time zone from the customer record.
  2. eAgent and Agent APP - Warm Transfer fails during agent-to-agent call, and consult with the 3rd party.
  3. Queued Callbacks (Keep Position in Queue) Hot Fix released in 2025.8.1
  4. eAdmin - Proactive Chat - Blank time zone selection when no schedules are configured.
  5. Report Scheduler - List of email recipients is erroring.
  6. eWallboard - Agents States card - 'No answer' state appears twice.
  7. eWallboard/Supervisor Callbacks card - 'Reached Percent' and 'Failed Percent' values are shown in decimals instead of %
  8. eSupervisor - No available BPs in agent assignments.
  9. eSupervisor - Invalid BPs and Campaigns are listed in the Assignments dialog.
  10. eAgent - Warm transfer completion does not close the call offer screen due to a missing event from the server.

New Features and Improvements

  1. Supervisor App - Missing 'Session disconnected' notification when restarting the service.
  2. Supervisor App - Scrollbars are missing in some UI elements.
  3. SETUP - BP General Tab - Transfer to fields - Add 'Clear Field' option.
  4. API - Improve performance of 'Contacts/AddContactsToCampaign'.
  5. MS Teams Integration - Update presence integration to align with the latest Microsoft updates.
  6. API - Add a new endpoint to provide session information to be used for embedding eWallboard in external web pages.
  7. eWallboard - Events tester tool - The tool is a comprehensive web-based client application for testing and monitoring real-time KPI (Key Performance Indicator) events from the XTIUM server. This tool simulates subscribing to live data streams and displays real-time updates in a user-friendly interface. See Image01.

    Try it out here: https://ecs-api.voip.evolveip.net/Api/wallboard_sa.html

  8. Full user guide: eWallboard - Events Tester Tool User Guide
  9. Improved performance of Broadsoft to XCS events stream. For Broadsoft enterprises with thousands of users, it minimizes the delay of changing the agent state to Backoffice when the BS extension is occupied.
  10. Report Scheduler Authentication - Improve 'Invalid Password' message with more details.

New Features and Improvements: Example Images

Image01 – eWallboard – Events tester tool:




What do you need to know?

  1. Any changes made to your environment must be fully deployed via Setup before the upgrade, and previously deployed versions will no longer be available after the upgrade.
  2. If your organization is staffed during maintenance, it will experience a short period of downtime (less than 10 minutes).
  3. Users will get a notification on their first login after the upgrade to accept and download the newest update. Please instruct your users to accept the application update.

For more details about the steps each customer can take after the release, see the Post-Release Testing.