Title: XCS Setup and Manager Help Content  
Author: Lisa Brown Sep 01, 2025
Last Changed by: Lisa Brown Sep 01, 2025
Tiny Link: (useful for email) https://support.xtium.com/x/uIs2E
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Incoming Links
XTIUM Knowledge Base (2)
    Page: XTIUM Contact Suite
    Page: XTIUM Contact Suite XCS Verbiage for a Client Care Technician
Hierarchy
Parent Page
    Page: XTIUM Contact Suite - Setup
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Global Labels (2)
Recent Changes
Time Editor  
Sep 01, 2025 14:51 Lisa Brown  
Outgoing Links
XTIUM Knowledge Base (27)     Page: XCS Setup and Manager Help Content
    Page: XCS Setup: Interaction Handling Flow: Flow Control Nodes
    Page: XCS Setup: Business Structure - Address Book
    Page: X ECS Setup: Implementation - Disposition Code Sets
    Page: XCS Setup: Implementation - Rest API
    Page: X ECS Setup: Implementation - Dynamic Media Repository
    Page: X ECS Setup: Implementation - Response Templates
    Page: X ECS Setup: Implementation - Breaks
    Page: X ECS Setup: Implementation - Special Days
    Page: X ECS Setup: Implementation - Monitoring
    Page: XCS Setup: Interaction Handling Flow: Data Set and Get Nodes
    Page: XCS Setup: Interaction Handling Flow: Announce and Collect Nodes
    Page: X ECS Setup: Staffing - Agent Profiles
    Page: X ECS Setup: Implementation - Address Book Metadata
    Page: XCS Setup: Business Structure - CRM
    Page: X ECS Setup: Staffing - Agents Tab
    Page: X ECS Setup: Staffing - Load Allowances
    Page: XCS Setup: Business Process - Handling Defaults
    Page: XCS Setup: Business Structure - Time Zones
    Page: XCS Setup: Business Structure - Technical Tab
    Page: XCS Setup: Business Process - General
    Page: XCS Setup: Business Process - Handling Timeouts
    Page: XCS Setup: Business Structure - Handling Timeouts
    Page: XCS Setup: Implementation - Skills
    Page: X ECS Setup: Implementation - Text Template Repository
    Page: XCS Setup: Business Structure - Staffing
    Page: X ECS Setup: Implementation - Media Repository